Airnov Healthcare Packaging: SAP Support 

The Solution

The Config Team provides SAP support for all Airnov’s core modules: Material Management (MM), Production Planning (PP), Finance and Controlling (FICO), Inventory Management (IM) and Warehouse Management (WM), as well as its ABAP and Security and Governance (S&G) requirements.  

Airnov benefits from The Config Team’s hour bank model of support, a pre-paid ‘bank’ of support hours that allows for complete control of monthly spend while offering great flexibility of usage. The team can raise tickets for incidents, service and change requests, as well as other items from an extensive service catalogue. Going beyond ticket resolution, Airnov also has quick and easy access to The Config Team’s expert consultants for advice and ideas. 

While The Config Team is UK-based and Airnov predominantly operates in the USA and France, as well as India and China, Config Team has been able to cover every region, enabling direct communication with the users in their own time zones. 

The Airnov team has full visibility of its support usage, benefitting from regular updates with its account manager covering reports on ticket volumes by module and location, areas for improvement on both sides, going through a running list of enhancements and discussing future projects that may be coming up. 

Working with The Config Team has proven to be a real benefit to Airnov, saving time and resources on internal recruitment, and allowing it to provide quality support for its teams globally while keeping IT costs down.