SAP Application Management Service (AMS)

TCT AMS: real people who love keeping your operations running

We don't just log issues. We investigate, solve and follow through. We care about getting it right and making SAP work the way your business needs it to. If you want AMS that always shows up, you've found it.

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Our SAP Application Management Services (AMS) are built for businesses that expect more than ticket‑taking. We call it our AMS Reset. You'll work with experienced consultants who understand real operations, real pressures and real end users. You'll know our team by name and can reach them on a direct line, a personal email or even Teams.

They take on the tough problems, deliver long term fixes and work shoulder to shoulder with you. Fully embedded, fully accountable.

Our AMS services

 With deep operational insight, our reputation to deliver is second to none. 

Functional AMS

From logistics to planning to finance and everything in between. Functional experts you know and trust, delivering long term fixes and smart enhancements with precision, speed and zero fuss.

Technical AMS

We handle the nuts, bolts and backend engineering that keep your SAP system secure, scalable and easy to run. Less noise. Fewer blockers. More time for your team to focus on what matters.

Service delivery management (SDM)

Bringing order to complexity. Your dedicated SDM connects the dots from day to day delivery to big picture strategy driving action, clarity and control across your SAP landscape.

User training

We provide training that gives your teams the skills and confidence to run your systems effectively. Whether it’s onboarding, new functionality or upskilling, we tailor sessions to your needs: one to one or group, on site or remote.

Testing

Our team can run a full range of SAP testing processes including test scripts, unit testing, UAT, regression testing and load testing to resolve issues quickly and keep your operations running smoothly.

Onsite services

While we’re fully set up to support you remotely, we know some situations need an in person presence. Our consultants can be on site for system investigations, post go live or early life support, Q&A sessions, demos and day to day floor walking to resolve issues quickly and keep your operation moving.

Documentation services

Documentation often becomes an afterthought when you’re focused on running operations. We can capture your end to end processes or individual SAP transactions clearly and accurately, giving you the foundation you need for future planning, upgrades and integrations.

Diagnostics

Make sure your system is performing as it should. Our diagnostics can help uncover issues before they cause you a headache. We assess your SAP setup, highlight issues and uncover opportunities to strengthen performance and resilience, so you can move forward with confidence.

IDoc / queue monitoring

We provide proactive SAP monitoring to quickly identify IDoc and CIF queue failures and keep data flowing smoothly. We also offer bespoke code reviews to maintain high quality standards in your SAP system and optimise performance.

SAP AMS

Not your average SAP AMS

Our team listens, advises and feel like an extension of your team. You'll know our names and have our direct telephone numbers.

We celebrate when tickets decrease. We want to solve problems not close tickets.

We have a reputation for delivery. Half finished isn't in our vocabulary.

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A flexible way of working with us, to meet your needs

Hour/ticket bank support

  • Prepaid. Predictable. Flexible

  • You control spend and usage

  • Deliverables tailored to you

  • Fast support on demand

SAP managed service

  • Fixed price support for predictable budgeting

  • Clear deliverables, clear ownership

  • Low risk, high reliability model

  • Perfect for ongoing, structured support 

Ad hoc support

  • On demand support when you need extra hands

  • Rapid resource augmentation for short term gaps

  • Pay as you go flexibility

  • Custom solutions for unique challenges 

Real people. Real answers. Real peace of mind.

We know our stuff

The team are seasoned SAP consultants.

Always on support

Global 24/7 support if you need it.

ITIL aligned

We follow best practice but never hide behind it.

Long term fixes, not quick patches

Root cause analysis, not just surface level support.

Flexible

We provide the service you need, not a TCT cookie cutter service.

Insights not data

Real time dashboards and custom KPIs gives you clarity that drives decisions.

People you’ll know

Named consultants who will show up and care.

Proactive not reactive

We spot patterns, flag risks and act early.

Helping you love SAP

Fix every day niggles for a happier team.

Do you love exceptional service? Then start the conversation with the TCT AMS team.

Hear it from our customers

See how the TCT team approach projects differently. 

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FAQs

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Start the conversation

Ready to link up? Schedule a 15-minute call with the team and we'll create a targeted plan of action.