Sectors

SAP for retail

Retail lives and dies by speed, accuracy and consistency. Customers expect everything instantly: stock visibility, seamless journeys, reliable delivery, effortless returns.  

retail-header

While expectations rise, so does operational complexity.

Dark stores, ship from store, hybrid fulfilment and peak traffic that can bring legacy systems to their knees.

Retail doesn't need more manual workarounds or another layer of complexity.

It needs real time visibility, connected execution and SAP systems that won't crack under pressure.

That's the world we build for.

Working with TCT is always a collaborative, productive and effective partnership. It is a fantastic team that really knows our business, meaning they have a great ability to unlock value across our supply chain.
Joshua Smith Head of Supply Chain Planning
The Reality

This isn’t business as usual. This is business at high speed, and your SAP needs to keep up.

The pressures you face

Business & process pressures

  • Consumers expecting same day and next day delivery. Not as a premium, but as the default.
  • Demand for seamless omnichannel experiences: home delivery, click and collect, reserve online and collect in store.
  • Multiple fulfilment models (ship from store, ship to store, dark stores) each with different operational needs.
  • Workforce shortages in stores and DCs causing inconsistent execution.
  • High shrinkage and inaccurate stock eroding customer trust.
  • Rapid SKU churn, seasonal trends and constant assortment changes.
What compounds it

SAP challenges exacerbating them

  • Fragmented store systems struggling to integrate with SAP. 
  • Real time stock accuracy across stores, DCs and online channels still out of reach.
  • Legacy systems that fail under peak volumes (Black Friday, Christmas, seasonal campaigns)

  • Ineffective replenishment logic leading to empty shelves or overstocks.

  • Underuse of SAP Labour Management in EWM, leading to low productivity and unpredictable performance.

  • Poor workforce planning frameworks causing bottlenecks and over reliance on hero behaviours.

Retailers can’t afford operational surprises especially not during peak.Your SAP supply chain needs to be fast, clear and resilient.

Store & DC execution that’s fast, accurate and peak proof

  • EWM, IM/WM and Stock Room Management configured for retail pace.

  • EWM Labour Management for smarter workforce planning and productivity tracking.
  • Real time execution that holds strong during promotions and seasonal peaks. 

Real time stock visibility wherever the customer shops

  • Unified view across stores, DCs, online and marketplaces.

  • Accurate ATP at checkout reducing cancellations, refunds and frustration.

  • Inventory signals that actually reflect what's on the shelf.

Omnichannel fulfilment that just works

  • Tight alignment of store, warehouse and transport processes.
  • Improved pick accuracy, faster dispatch and smoother click and collect.
  • Less chaos during promotions and store events.

PreBilt for high volume retail picking

  • Intuitive, retail friendly mobile workflows operators love using.
  • Gamification to motivate store and warehouse teams.
  • Real time performance insights driving continuous improvement.
  • Ideal for ship from store, dark store picking and replenishment.

Systems that stay stable during peak traffic

  • Proactive AMS keeps operations steady during major events.
  • Extended hours support when you need it most.
  • Onshore SAP experts in the UK and Australia for instant help.

Consistent store processes at scale

  • SAP templates built for fast rollout and easy adoption.
  • One way of working across every store, every region.
  • Cleaner operational data → better decisions → better customer experience.

TCT: because you need an SAP partner who understands…

Retail complexity

Store and DC operations

Peaks, promotions and pressure

Omnichannel fulfilment

SAP supply chain inside out

Legacy with digital transformation

Resource hub

Get expert insights, stay up to date with the latest supply chain and SAP news, and explore real-world customer success stories.

FAQs

start-the-conversation-mike-laura

Start the conversation

Ready to link up? Schedule a 15-minute call with the team and we'll create a targeted plan of action.

Book a call