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Customer Stories - Colorcon
Accessing global SAP expertise, without building a large internal team
Supporting manufacturing operations across the USA, France, China and India required Colorcon to have access to reliable SAP expertise whenever and wherever it was needed. With TCT as its SAP AMS partner, Colorcon gained flexible multi module support, global coverage and trusted advisors who feel like an extension of its own team.
When you need help, there are people you can speak to directly. You get to know the support team and each consultant’s expertise. Some days I have needed to brainstorm an idea or a challenge, and I was able to quickly get the one to one attention I needed. Working with TCT is not just a ticket based relationship, they are my trusted advisors.
Amy Hasty
Global IT Director
Following a separation from its parent organisation during the COVID pandemic, Colorcon needed to establish and support a new SAP landscape for its global operations. Looking for a long term support partner, the business required broad SAP expertise, coverage across multiple time zones and a model that could scale with its evolving needs.
What began with project management support quickly developed into a long term SAP AMS partnership. Today, TCT provides end to end support across Colorcon's SAP landscape through a flexible hour bank model, giving the business access to specialist expertise when needed without the cost and complexity of building an in house SAP team. From resolving issues and supporting change requests to providing strategic guidance and advice, TCT helps Colorcon support users across its global operations while maintaining full visibility and control of its support services.
"Without TCT, we would either struggle to give adequate support to our global teams, or our IT support costs would be significantly higher. For less than the cost of one full time US based SAP FICO employee, TCT provides support for all our modules and covers all our sites. It's a win win for us."
AmY Hasty, Global IT Director, Colorcon
Colorcon
Industry: Pharmaceutical packaging manufacturing
Size: 750+ employees
Location: USA, France, China and India
SAP: End-to-end SAP ERP
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