Did you know you don’t have to use the same partner for AMS and enterprise support? More than 30% of organisations are reaping the benefits of splitting this out, with more and more turning to this approach every year.
For many SAP users, keeping AMS and SAP enterprise support with their VAR is the default approach. It feels simple. One supplier, one contract, one relationship.
But simplicity doesn’t always equal value.
Enterprise support and AMS play very different roles in your SAP landscape and understanding that difference is key to getting the most from your investment.
Your VAR plays an important role. They can secure competitive licensing through SAP incentives and discounts, while ensuring upgrades, patches and SAP-led support are handled effectively.
But AMS is different.
It’s what keeps your business running day to day, resolving issues, supporting users and continuously improving your solution. And it’s often where expectations start to fall short.
The reality is that enterprise support services are broadly consistent across providers. AMS is where real differentiation happens.
Only a small proportion of issues ever require escalation to SAP. Which raises an important question: if only around 5% of issues need SAP involvement, is your current model set up to manage the other 95% effectively?
Because that 95% is what defines your experience and results.
Ask yourself:
- Are response times slower than they used to be?
- Are resolutions taking longer than they should?
- Do you know the people supporting you? Do they know your solution?
- Does your contract evolve as your business changes?
- Is your AMS partner truly an expert in your business-critical areas?
- How much innovation or improvement have they actually introduced?
If any of these feel familiar, the issue is unlikely to sit with enterprise support, it sits with AMS. In business-critical environments, that matters.
If you rely on solutions like Extended Warehouse Management (EWM), even a short disruption can halt operations. Production slows, orders are delayed and costs escalate quickly. In these moments, you don’t need a generalist, you need a specialist team that understands your processes, risks and priorities.
Separating AMS from enterprise support gives you the flexibility to bring in that expertise, without disrupting the rest of your SAP strategy.
Your VAR may still be the right fit for licensing and upgrades. But AMS is different. It’s about stability, responsiveness and continuous improvement, delivered by a partner who is close to your business and aligned to your needs.
If you’re considering a change this year, it’s important to understand the timelines. You have until 30th September 2026 to give notice if you plan to move your SAP Enterprise Support provider, with any change taking effect from 1st January due to SAP’s 3-month notice period requirements.
That makes now the right time to review your approach and to start with the decision that has the greatest impact: your AMS partner.
Our AMS services are designed to go far beyond ticket resolution. Our deep functional expertise, complemented by decades of experience, means we deliver the right solution the first time. Through our partnership approach, we adapt as your business evolves, bringing stability to core operations while unlocking new value throughout your SAP journey.
Get in touch to see how our AMS offering can cut the stress out of your SAP setup.