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Functional AMS that understands your business, not just your system

Consultative, cross-functional support built around how your business actually runs.

Functional Application Management Services (AMS) isn’t just about knowing SAP. It’s about knowing how SAP works for you.  

Our Functional AMS consultants bring deep expertise across core business functions and a real-world understanding of your operational pressures. Whether it’s logistics, finance, planning or sales, we don’t just close tickets, we solve them with context, clarity and care.  

Our Functional AMS is proactive, personal and designed to keep your business moving forward. 

Speak to the team

“I think what sets The Config Team’s SAP AMS offering apart from other providers is the quality of its people. We always take the time to talk to customers and develop a deep knowledge of how their systems work. As many people in our AMS team have end-user experience, they understand the knock-on impact that support issues can have. Every consultant in the AMS team cares deeply about providing the right solution to customers and adding value to their operations.”

Laura Hoey, SAP AMS Team Lead

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Smart Solutions. Real People. Functional AMS That Works.

No helpdesk strangers. No one-size-fits-all answers. Just thoughtful support from people who know your system and your business.

Cross-functional expertise that sees the full picture

We don’t just understand SAP, we understand how your business works. Whether it’s supply chain, finance, planning, manufacturing or sales and distribution, we bring integrated knowledge that spans departments and solves problems holistically.

 

Named consultants who feel like part of your team

You’ll work with real people you know and trust, not a rotating helpdesk. Many of our Functional AMS consultants are former business users, so we get the pressures you’re under and act like an extension of your team. 

 

Problem-solving that goes beyond the ticket

We don’t just fix what’s broken, we find out why it broke, how to prevent it and what it means for your operations. Our support is grounded in curiosity, clarity and solutions that stick.

 

Reliable delivery, every time

Whether it’s a quick fix or a complex enhancement, we stay accountable from start to finish. No chasing, no deflection, just consistent follow-through and confidence that it’ll get done right and stay that way. 

 

Support that flexes with your priorities

Business needs change, and so do we. Our Functional AMS adapts to your evolving goals, helping you stay ahead without the noise or the firefighting.

 

Passion that shows up in the details

We care deeply about your success. That means going the extra mile, asking better questions and celebrating the wins, because when your SAP runs better, your business does too.

 

“People like working with us and want to stay working with us. We’re not an anonymous helpdesk where customers deal with someone different each time, we get to know customers, they get to know us in turn, and we develop a brilliant rapport and trust.”

Joe Yerrell, SAP AMS Consultant

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Multi Module Global SAP AMS

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“Without The Config Team, we would either struggle to give adequate support to our global teams, or our IT costs would be significantly higher. For less than the cost of one full-time US-based SAP FICO employee, The Config Team provides support for all our modules and covers all our sites, it’s a win-win for us.” Amy Hasty, Global IT Director at Airnov Healthcare Packaging

Overview

Global healthcare packaging leader, Airnov, was splitting off from its parent company, which operated SAP, with The Config Team providing project management expertise during the transition. Airnov was then looking for a long-term SAP AMS partner, with The Config Team emerging as the most suitable and cost-effective choice.

SAP AMS Summary

  • SAP AMS covering IM, PP, FICO, MM and WM, operated on ECC.
  • ABAP and S&A also included.
  • USA, France, China and India timezones covered.
  • ‘Hour bank’ model of SAP AMS allows for complete control of spend with flexible usage.
  • Multiple SAP system enhancements and change requests.
  • SAP AMS consultants can be easily reached for ad hoc questions, advice and ideas.
  • Regular updates with account manager on ticket volumes by module and location, areas for improvement, enhancements and future projects.

Read the full case study

SAP AMS that delivers. Backed by 30+ years of know-how.

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