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SAP AMS That Shows Up, Delivers Big and Sticks Around 

Support with partnership, expertise and tenacity you can feel

Our SAP Application Management Services (AMS) are built for businesses that expect more. You’ll work with seasoned consultants, many with real business and end-user experience, who understand your pressures and priorities. We solve the tough problems, deliver realistic, long-term solutions and work shoulder-to-shoulder with your team. Fully embedded, fully committed. We don’t just log tickets, we dig deep, follow through and genuinely care about getting it right for you. If you want SAP AMS that punches above its weight and always shows up, you’ve found it. 

“Even though it has larger customers than us, our experience with The Config Team has always been a quality of service that we would have only expected if we were its biggest client.” – Jason Howard, CIO at Rather Outdoors

Read the SAP AMS Case Study

Functional AMS

From logistics to planning to finance and everything in between. Functional experts you know and trust, delivering long-term fixes and smart enhancements with precision, speed and zero fuss.   

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Technical AMS

We handle the nuts, bolts and backend wizardry to make your SAP system secure, scalable and crystal clear. Less noise, fewer blockers and more time for your team to focus on what matters.

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Service Delivery Management

Bringing order to complexity. Your dedicated SDM connects the dots from day-to-day delivery to big-picture strategy, driving action, clarity and calm across your SAP landscape.   

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Real People. Real Answers. Real Peace of Mind.

 

Experts Who Know Their Stuff

Seasoned SAP consultants with real business and end-user experience. We understand your tech, your challenges and your goals. 

Always-On Support

Global, 24/7 availability means we’re there when you need us, not just when it’s convenient.  

ITIL Aligned Service

We follow best practices, but we don’t hide behind them. Our approach is structured, smart and always focused on the best result for you.  

Long-Term Fixes, Not Quick Patches

We go beyond surface-level support. Root cause analysis and problem management ensure issues stay solved.  

Flexible by Design

No one-size-fits-all here. We believe in one-size-fits-one. Intelligent, integrated expertise and service that flexes to match your business.  

Insights You Can Use

Real-time dashboards and custom KPIs give you visibility and control over your support usage. No guesswork, just clarity.   

People You Know, Not Just Names in a Portal

You’ll work with named consultants who show up, stick around and genuinely care about your success.  

Proactive, Not Reactive

We don’t wait for problems to escalate. We spot patterns, flag risks and act early to keep your SAP landscape stable and strong.  

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Not Your Average SAP AMS

Here’s what makes working with The Config Team different.

We’ve Got Range AND Depth 

We live and breathe SAP supply chain, but we don’t box ourselves in. From logistics and distribution to finance and sales, we bring sharp thinking and gritty follow-through to untangle the tough stuff and solve the complex, cross-functional problems others walk away from. 

We’re a True Strategic Partner 

With The Config Team, you’re gaining a team that listens, advises and works alongside you like one of your own. We’re deeply embedded in your team, with named experts who care, consult and show up every time. We’re the trusted partner you count on, not just a vendor you call. We’re always in your corner. 

We Chase Solutions, Not Tickets 

We don’t just log tickets, we hunt down solutions. We’re curious and wired to find answers. We tackle everything from quick fixes, to thorny challenges and solution enhancements that actually make your life easer, making sure the real problem gets solved and your business keeps moving. 

We Deliver. Full Stop. 

Anyone can promise delivery, but we prove it. We don’t disappear when things get tough. We have a bias for action so we dig in and get it done. We’re a team that’s tenacious, dependable and determined about seeing things through because half-finished isn’t in our vocabulary. 

We Care. Genuinely. 

We care too much to coast. We don’t just show up to fix problems, we are personally invested in delivering big wins. Your challenges fire us up because when you succeed, we succeed, and that drive is behind everything we do. 

 

 Flexible SAP AMS Models Built Around Your Needs.

 

Hour/Ticket Bank Support

  • Pre-paid hours or tickets 
  • Full control over spend and usage 
  • Flexible deliverables tailored to your needs 
  • Rapid engagement when you need it 

SAP Managed Service

  • Fixed-price support for predictable budgeting 
  • Clearly defined deliverables and responsibilities 
  • Low-risk, high-reliability model 
  • Ideal for ongoing, structured support 

 

Ad Hoc Support

  • On-demand services when you need extra hands 
  • Resource augmentation for short-term gaps 
  • Pay-as-you-go flexibility 
  • Custom solutions for unique challenges 

Trusted advisors

“The Config Team is a very personable organisation. When you need help, there are people you can speak to directly. It is not just a ticket-based relationship, they are my trusted advisors.”

Amy Hasty, Global IT Director at Airnov Healthcare Packaging

Optimise Your Supply Chain

Extensive additional service catalogue that includes…

 

We offer a range of training to empower your internal team and give them the skill and knowledge to operate your systems correctly and solve problems as they arise. This can include training on new systems, onboarding new starters or upskilling existing colleagues, and is delivered in the way that best suits your needs, whether that is through 1-2-1s or group workshops, remote or on-site.  

Our support team can provide a range of SAP testing processes to resolve any challenges you may be experiencing and maintain the effectiveness of your operations, including test scripts, unit testing, user acceptance testing (UAT), regression testing and load testing.  

While we are fully set up to offer remote support, wherever you are in the world, we understand that an in-person resource is often necessary. We can provide consultants for a range of services including on-site system investigation work, post-go-live or early live support, Q&A sessions, demonstrations and floor walking for day-to-day issues and queries. 

As you are busy running your operations, documentation for your processes and the way your SAP systems integrate with 3PL providers and devices can become an afterthought. We can document complete end-to-end processes, or individual transactions, in a way that helps you when planning for the future, upgrading your programmes or integrating with new systems and devices.  

Is your new solution not performing as expected? Do you want to know if your longstanding system still meets your needs? Is your system suitable for integration with new technology? Healthchecks with The Config Team can provide an investigation into your current systems to assess performance levels and identify areas for improvement that will ensure the long-term health of your supply chain processes.  

Period and year-end reviews can be a stressful time for your team. Our expert support consultants can make things simple for you and assist with all the processes associated with period or year-end reviews including documentation, training, onsite support and reviewing number ranges.  

We can provide your business with a proactive monitoring service, swiftly identifying IDoc and CIF queue failures to ensure seamless data flow. We also offer bespoke code reviews to help you maintain high-quality standards in your SAP system and optimise performance. 

SAP EWM AMS Drives Business Growth

Rather Outdoors – BlueBolt

“Working with The Config Team has allowed us to move faster and reach a level of maturity that we never would have reached if we were trying to build an internal SAP team from the ground up.” Jason Howard, CIO at Rather Outdoors.

Overview

Rather Outdoors was created with a mission to become the largest fishing and tackle company in the world and boasts a multitude of prestigious outdoor brands as part of its family. Inheriting an SAP EWM system from one of its acquisitions, but no team to operate it, Rather Outdoors was looking for a partner with SAP expertise to support its internal team and help navigate the transition period.

SAP AMS Summary

  • SAP managed service model covering SAP EWM processes, ECC, IBP and roles and security.
  • Flexible contract tailored around the business’ requirements.
  • Ticket-based system for incidents, service requests, problems and change requests.
  • Support team working to US and European hours for maximum coverage of global operations.
  • Dedicated Service Delivery Manager (SDM)
  • Access to reports and metrics, plus a real-time online dashboard.
  • Full and easy access to subject matter experts leading to fast-tracked business maturity and growth.

Read the full case study

SAP AMS that delivers. Backed by 30+ years of know-how.

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