The Solution
Rather Outdoors benefits from The Config Team’s SAP AMS covering its EWM processes, ECC, IBP, and Security & Authorisations (S&A). Operated predominantly through a helpdesk-based system for incidents, service requests, problems, and change requests, AMS with The Config Team also entails quick and easy access to its full pool of experienced SAP module experts.
The Config Team works to US hours to cover Rather Outdoors’ operations, with resources also working European hours, ensuring maximum global coverage round the clock for Rather Outdoors’ operations, including its India and Costa Rica offices.
With a collaborative and flexible approach to AMS, The Config Team was able to work closely with Rather Outdoors to come up with a service that worked best for its existing processes and was adaptable according to its planned growth over time
Access to a real-time online dashboard, reports and metrics, as well as regular updates between Rather Outdoors and The Config Team ensures total transparency of ticket volumes over different modules. Identifying ticket patterns and trends over time allows The Config Team to get to the root cause of the issue for long-term fixes.
Initially intending to build its own internal team from scratch, after working with The Config Team, Rather Outdoors decided it would be more beneficial to opt for 100% managed services, citing the access to expertise in every module and quality of service that it gets from The Config Team, as well as cultural fit and ways of working, as its reasons.
The benefits that The Config Team’s SAP AMS has bought to the Rather Outdoors global business has led onto more projects together, including an SAP EWM greenfield implementation in North America, with further rollouts planned for Europe and Costa Rica.
