We’re proud to be continuing our long-standing partnership with a global packaging company, now entering an exciting new chapter under a new parent brand. Over the years, we’ve collaborated on a wide range of initiatives, from a global SAP template across multiple modules and sites, to software solutions like PreBilt™ and ongoing expert SAP Application Management Services (AMS).
Our agile approach to SAP AMS empowers customers to shape a support package that evolves with their business needs and allows them to move forward with confidence. We’re therefore thrilled to be continuing to provide our SAP AMS following the customer’s acquisition and rebrand, supporting it through this next phase of its growth.
We will be supporting the key functional modules SAP Production Planning (PP), Sales and Distribution (SD), Material Management (MM), Finance and Controlling (FICO) and Warehouse Management (WM). We’ll also be covering ABAP, Basis and Security & Authorisations (S&A) on the technical side.
Our AMS offering will include flexible ticketing for responsive support and clear cost control, an hour bank for change requests and minor enhancements, daily system monitoring to ensure smooth operations and 24/7 on-call support for peace of mind during critical issues outside business hours.
Our team will be delivering both proactive and reactive services to keep operations running smoothly. We go beyond closing tickets, we investigate them, uncover the root cause and implement fixes and enhancements that hold up. By combining our deep SAP expertise with a consultative mindset, we help prevent repeat problems, reduce system noise and create space for smarter operations. Alongside day-to-day support, we provide strategic planning, interface monitoring and continuous improvement to ensure long-term system health.
The customer will have 24/7 access to our AMS team, backed by our wider team of over 100 SAP consultants, senior consultants and architects. Many of our experts have previously worked on the customer’s global template and PreBilt projects, giving them deep knowledge of its systems and processes and trusted relationships with the customer’s internal teams. That means faster answers and smarter fixes from day one.
We’ve also implemented integration between our internal ticketing system and the customer’s, a fantastic service innovation creating a single source of truth and improving transparency across all support activities.
A dedicated Service Delivery Manager (SDM), who has built an exceptional working relationship with key stakeholders during our time working together, will continue to oversee all aspects of AMS delivery, including:
- Governance across incident, change and service management
- SLA monitoring and ticket escalation handling
- Continuous service improvement and customer satisfaction
- Oversight of software products and AMS delivery for the rebranded business
Commenting on this engagement, our head of SAP AMS, Scott Sweeney, said: “We’re proud to continue supporting this valued customer through its next chapter. Our team is deeply embedded in the business and genuinely invested in its success. We know the systems, the people and the processes inside out, and we’re committed to delivering proactive, strategic AMS that makes a real difference day to day.”
Get in touch for more information our SAP AMS and how it can benefit your business.