We’re delighted to be kicking off a new SAP Application Management Services (AMS) partnership with a leading international engineering and construction company headquartered in the UK.
We’ll be supporting the company’s entire SAP landscape with an AMS model tailored to its evolving needs. With complex operations and a footprint that spans multiple locations worldwide, the customer required a partner capable of delivering not only deep SAP expertise, but also strategic advisory and insight to drive long-term efficiencies across its operations.
Commenting on this newest engagement, Scott Sweeney, Head of AMS at The Config Team, said: “We’re extremely proud to support this new partnership and look forward to delivering success together. This engagement is a strong example of how our AMS model is designed to meet the needs of complex, global businesses. We bring the tools, processes and people to deliver a service that is flexible, transparent and deeply aligned with our customers’ goals.”
At The Config Team, our AMS consultants are more than support, they’re strategic partners. We bring decades of hands-on SAP experience and a consultative mindset to everything we do, helping teams navigate real-world pressures across core business functions like logistics, finance, planning and sales. While we lead with supply chain, our AMS capability spans far beyond that. This partnership will see us support a wide range of the customer’s SAP modules and processes, including:
- Finance and Controlling (FICO)
- Materials Management (MM)
- Inventory Management / Warehouse Management (IM/WM)
- Production Planning (PP)
- Sales and Distribution (SD)
- Project System / Plant Maintenance (PS/PM)
- Enterprise Portfolio and Project Management (EPPM)
- ABAP and Fiori
- Security & Authorisations (S&A)
- Vendor Invoice Management (VIM)
- Document Management System (DMS)
- Human Resources (HR)
- Personas
Kicking off our partnership, our proven transition methodology ensured a smooth onboarding process into AMS. This included system connectivity, access testing, knowledge transfer of critical modules, documentation sharing and ticketing tool setup. These steps are designed to establish a strong foundation for effective support and long-term collaboration between both the customer and The Config Team, as we work in partnership as an extension of the customer’s team.
The engagement will be delivered through our AMS Hour Bank model, providing the flexibility to allocate time across incidents, service requests, problem tickets and change requests. With biannual service reviews and the ability to adjust monthly commitments throughout the duration of the contract, this flexible delivery model will ensure our service evolves in line with the customer’s needs.
As part of our services, we’ll be going beyond transactional support and ticket-churn. We dig deep to identify root causes and implement long-term solutions that stick, preventing repeat issues, reducing operational noise and enabling internal teams to focus on strategic priorities. Named consultants will provide consistent support and build trusted relationships, ensuring deep system knowledge and continuity across the engagement.
Through our Customer Interaction Centre, the customer will have real-time access to KPIs, ticket tracking, usage reports and other key metrics. Dashboards are fully customisable, giving key stakeholders visibility into the data that matters most to them.
Bringing everything together, a Service Delivery Manager (SDM) will oversee the entire AMS engagement, driving the strategic and operational practices used to ensure high-quality, efficient and customer-centric delivery of services:
- Governance across all aspects of service delivery, from incident and change management to service performance and customer satisfaction.
- Continuous service and solution enhancements as the customer and SAP solutions evolve.
- Delivering proactive, outcome-focused services that ensure operational reliability, continuous improvement and strategic value.
Rosie Huckle, the customer’s dedicated SDM, added: “I’m very excited to start working with this new customer and to help deliver an exceptional service that goes well beyond the essentials of SAP AMS. Our goal is to act as a true partner and trusted advisor, ensuring not only a high quality of service delivery but also driving efficiencies and continual enhancements across the customer’s solution.”
Get in touch for more information our SAP AMS and how it can benefit your business.